Grievance redressal

1. Contact VR Capittal

For distribution or service concerns, email connect@vrcapittal.com with the subject “Investor grievance”, or call +91 99250 11534 / +91 98254 88686. You can also write to our office at 215, Rajhans Olympia, Bhatar Road, Surat, Gujarat 395001.

Include your name, contact details, the provider and scheme involved, relevant dates, a short description and the resolution sought. Keep copies of correspondence. Do not email OTPs, passwords, full bank credentials or unnecessary identity documents.

2. Approach the AMC or relevant provider

For mutual fund transactions, statements, redemptions or product issues, contact the concerned AMC’s Investor Relations Officer or its RTA through the official contact details in the SID or AMC website. We can assist with distribution-related information. For loans or insurance, use the lender’s or insurer’s own grievance process and applicable escalation channels.

3. Securities-market escalation

If an eligible securities-market complaint remains unresolved after approaching the concerned regulated entity, you may use SEBI SCORES, subject to its scope and process. Select the relevant regulated entity; an AMFI ARN alone does not make an MFD a SEBI-registered investment adviser.

4. Eligible disputes and SMART ODR

The SMART ODR portal provides online dispute resolution for eligible securities-market disputes and covered participants. Check applicability, process and fees on the portal. SCORES and ODR do not cover every product, provider or complaint.